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  • Compliments, Comments or Suggestions

Compliments, Comments or Suggestions

We are always keen to know when things have worked out well for our service users and what aspect has made a positive experience for them. These compliments, which highlight good practise, will be forwarded to the relevant staff and departments.

 

We welcome all suggestions, share them with relevant staff and will consider them fully with a specific aim to improve services, where possible.

In order to make a compliment, comment or suggestion you can contact us in a number of ways, including:

  • By letter
    Service User Feedback Team
    Southern Health & Social Care Trust
    Beechfield House
    Craigavon Area Hospital Site
    68 Lurgan Road
    BT63 5QQ

     
  • By telephone
    028 3756 4600
     
  • By email
    user.feedback@southerntrust.hscni.net
     
  • Online
    By completing our Online Service User Feedback Form
     

You should try to provide us with the following details:

  • If you are not the service user, please give your name and relationship to the service user
  • Service user’s name
  • Brief description of your compliment; including location and date of the event

Your compliment will be forwarded to the relevant service area, and shared with the staff there.


 

Useful Contacts - Involving You

10,000 Voices

Your chance to influence the future of healthcare

 

The Public Health Agency (PHA) is carrying out an extensive piece of work across all Health and Social Care Trusts (HSCTs), with the aim of introducing a more patient and client-focused approach to services and shaping future healthcare in Northern Ireland. This is called ‘10,000 More Voices’.

 

Unlike other healthcare questionnaires, it gives you an opportunity to highlight what is important to you, such as what you particularly liked or disliked about the experience and what matters to you. We want to read accounts from patients and clients (or families and carers) of your experiences in healthcare from the last six months, so we can understand the impact this experience has had on you (or the person in your care).

 

By completing the 10,000 More Voices survey you are consenting to your anonymous information being used in a variety of ways for example: in the development of reports, staff induction, staff education and training and for meetings, to improve the safety and quality of services and to influence how services are shaped for the future.

 

For further information please click here  or contact;

 

10,000 More Voices Facilitator

Mairead Casey

Southern Health & Social Care Trust

St Luke’s Site Armagh, BT61 7NQ

Telephone: 028 3756 6764 / 077 89505502

Email: mairead.casey@southerntrust.hscni.net

Online survey: 10 KVHealth and Social Care in NI

 

The Southern Trust is committed to ensuring that everyone who needs to and wishes to be involved in the planning, development and evaluation of its services is facilitated to do so irrespective of their learning, skills, knowledge and experience.

From 1 April 2009 you have a right to be involved. A new statutory duty of public involvement and consultation has been placed on all health and social care organisations.

As we plan and develop services, we can only make improvements by involving people who have experience of using these services, either as a service user, carer or a member of the public.

'Together we can make our services the very best they can be’

If you are interested in becoming involved, and would like to find out more please click here.

Contents

  • Out Of Hours and Emergency Contact Numbers
  • Interested in Getting Involved?
  • Service User Feedback
    • Compliments, Comments or Suggestions
    • Complaints
    • Service User Feedback Form
  • Website Feedback Form
  • Freedom Of Information Request Form
  • Press and Media
  • Procurement
  • Visiting Times
  • National Fraud Initiative
  • Data Protection


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